Return & refund policy

At PURAS, we are committed to ensuring the optimum level of quality when it comes to our products. However, if at any time or for any reason you are not completely satisfied with your purchase, you may request for a refund/return a product based on the following conditions.

Conditions for Returns

In order to be eligible for a return, please ensure that:

  • The Product was purchased in the last 30 days
  • The Product was purchased at full price
  • The Product is in an unopened, unused condition and retains its original packaging
  • You have a valid proof of purchase (including e-receipt)


Returning Goods
Please note that the return postage fee will be the responsibility of the customer, with the exception of faulty or defective goods. For all eligible returns, please ship to the following address:


Chadstone Shopping Centre (LG), 1341 Dandenong Rd, Malvern East VIC 3145


We reserve the right to be exempted from any cost or liability due to Products that are damaged or lost while in transit. Therefore, we recommend you use protective wrapping and an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Product or proof of received return delivery.


Returning Faulty/Defective Items
While unlikely, if at any time you receive a defective or faulty PURAS product, please contact us within 7 days with a detailed description and pictures of the defects. Once the product is returned to us for inspection and meets our return conditions, we would be happy to process a replacement and all corresponding postage fees. Please note that it is at our sole discretion to refuse any item that does not meet our conditions.


For further clarifications, please do not hesitate to get in touch at info@mypuras.com.au.


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